Where can we buy the load wallet?
- You can buy the load wallet directly from us. We have a specific group chat in messenger intended for this.
What to do when the load didn't went through and the customer didn't receive it?
- Just let the customer retry for free. The system will automatically reprocess without asking for another payment. This only apply to purchases made 5hrs or less later.
The load transaction shown as succesful with reference number but the customer didn't get the load.
- In our system, we run a watchdog that will scan for unfulfilled transactions. Also notifies our admin if in case the transaction can't be automatically resolved.
We automatically refund the customer's credit if the transaction failed.
The load did not went through and customer wants a refund
- Inform the customer that the payment made was converted into credits which can be used to retry or perform another transaction. If she insisted to have a refund, you can just go ahead and clear her credits and refund the customer.
How does bills payment works?
- Payments made through our machine are processed via SMS.
1.) Upon payment, a confirmation message will be sent to the customer prompting them to send the information needed to complete the transaction.
2.) He or she will then reply the message along with the details asked from the text message.
When can I pay my bills?
- You can pay your bills as early as possible. The earlier you pay, the better. Preferrably around 2-3 days from due date.
What is the processing time frame for bills payment?
- Processed bills are processed within 24 hrs. and will reflect within 2-3 days from the payment date.
Can I pay overdue payments?
- Yes, we still accept overdue payments. However, we encourage customers to process their bills 2-3 days prior the due date to avoid processing problems.
How to verify if the Activation code is valid?
- To verify an activation code, just send verify ACTIVATION_CODE to 09063001360.
How can I earn on this business?
- You can earn through the 4% rebate that you'll get from each transaction PLUS the "add-on" on each purchase which can configured on your Fox e-loading app.
Do I need to have an internet to run this business?
- No, our product can operate offline ( no need an internet).
How to become a distributor?
- To become a distributor, you just need to purchase 5 license or 5 kit in retail price. Your next succeeding purchases, will then be in distributor's price.
Is this open for DIY'ers?
- Yes, DIY'ers are welcome to build machines. Just contact us for more info.
Do you offer cash on delivery? (COD)
- As for now, we only have "payment first policy" but we are looking forward to have COD in the future.
What are the mode of Payments?
- We accept payments via Money Remittance (Palawan, MLhuiller and Cebuana), Gcash, and Bank Transfer.