Step-by-step guide on how you can clear the built up customer credits on the customer’s mobile phone number.

Customer credits are stored in their number if they make a payment for a purchase which is more than the amount needed to pay. 


Buy 10 pesos regular load + 3 pesos service charge = 13 pesos

Amount needed to pay : 13 pesos (3 pesos service charge added)

Customer paid 20 pesos

Credits added to the customer number is 7 pesos

Should the customer request a change or simply want to claim their built up credits, you can clear their credits by then before you give them the equivalent amount.

Open or download the PDF file below and follow the instructions on how to clear the customer credits. 

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